Customer Service Timelines

Investor Registration 10 am to 6 pm on Working Days
Investor VKYC Timings 10 am to 6 pm on Working Days
Investor Approval Process Within 3-4 working days of Investor Registration completion, if all KYC proof and documents are proper and valid.
Bidding Timing As per time specified for each Auction Security
Bid Funding Timings As per time specified for Net Banking/UPI for respective Auction Security
Funds Refund on Allotment Within two working day post Auction Allotment by RBI
Funds Refund on Bid Cancellation Within two working day post Cancellation
Securities Allotment On the date of Auction Allotment
Securities Settlement in RDG Account Within one working day of Securities Credit from RBI
NDS OM Access Registration 10 am to 6 pm on Working Days
NDS OM Access Approval Within One working day of Investor request for Access to NDS OM
Holding Statement in Email Monthly
Support Desk 10 am to 6 pm on Working Days